Mr Jimmy is Very helpful and good service., quickly response even at night Time and weekend .. this is first time i liaise with private tour .. strongly recommended and my next trip i will also look for him 👍🏻🙏🏻

Significant Service Failures – A Costly and Unrecoverable Loss of Experience:

I engaged Joy Paradise for a high-end, private customized tour. While I am usually hesitant to leave negative feedback, the level of service was so far below the premium price point that it resulted in irreparable damage to our once-in-a-lifetime Japan family trip. My experience suggests that while they charge for "customized planning," they primarily provide a driver service with minimal logistical support.

The primary reason for this warning is the agency's failure to provide the "Expertise" we paid for:-

Permanent Loss of Major Attractions during the New Year/Winter period: Due to a lack of professional foresight, we were not informed that one of our primary destinations (a major amusement park) was closed for winter maintenance until it was too late to adjust. This was only disclosed shortly before the trip, with no alternatives offered. The focus was on revising the quotation rather than providing travel expertise when I requested itinerary adjustments. For a specialist agency to overlook seasonal closures is a fundamental failure that cost us a core part of our holiday.

Zero Proactive Planning: The "customized" element was non-existent. I was forced to act as my own tour organizer, researching operating hours and logistics that the agency ignored. We paid for a managed experience but were essentially left "stranded" to figure out Japan's complex holiday crowds and language barriers on our own.

Post-Payment Neglect: Communication was prompt before payment but became delayed and/or dismissive afterward. Inquiries regarding itinerary details were often ignored or met with generic information (e.g. Ticketing: I was told to handle attraction tickets independently despite language barriers, which the agency did not assist in bridging.). Our requests for restaurant reservations (advised us to "queue up on the spot" during a peak holiday period by emphasizing the no-show fee) or guidance for "Free & Easy" days (no consultation or recommendations were provided for non-itinerary days, even though we were first-time visitors to Japan) were flatly ignored, leaving us unprepared during the peak New Year period.

Lack of Ground Support/Logistical Frustration: Coordination on the ground was passive and disorganized. The agency did not proactively set pick-up times or flow; I had to act as my own tour organizer to ensure the trip functioned daily. There were altogether 3 drivers (2 for airport transfer + 1 for tour) assigned throughout the entire trip. While the tour driver was polite and patient all times, there was lack of "heads-up" communication. We were often woken up as we arrived at destinations without time to prepare for leaving the car and were frequently told to "check Google Maps" for basic information a professional agency should have provided. Nevertheless, the driver did try his best to address/accommodate our queries/needs where we still sincerely appreciate his efforts; putting his service/experience level aside.

Final Verdict:

For the price charged, I expected a "managed" experience. Instead, I felt like I was paying a premium for a private taxi while doing 90% of the coordination myself. A vacation is an investment of time and significant money that cannot be recovered. The "damage" here is not just financial; it is the loss of a stress-free, memorable experience that was promised but never delivered.

I am sharing this so other travellers understand that with Joy Paradise, you may be paying for a premium "private tour" but receiving only a basic transport service with no professional support.

If you are looking for a true "full-service" agency that handles the heavy lifting of Japanese travel logistics, you may want to look elsewhere.

I will not be recommending their services to anyone who values their holiday time.

The service was excellent, and the travel agency tailored the trip according to our budget. The whole experience was top-notch. Big thanks to Bess from Joyparadiseholidays for planning an amazing itinerary, booking great hotels, and arranging caretaking drivers. Choosing a private car with a driver for family trips is a no-brainer. Highly recommend Bess and Joyparadiseholidays for your travels 😊!

JoyParadise seems a bit overrated and heavily advertised by celebrities/KOLs, which created high expectations for us initially.

The reply from the sales team was quite slow. We understand that the salesperson might also be busy leading tours, but it still made communication and confirmation of details a bit difficult.

The brochure mentioned several benefits such as manicure and hair salon services, but in reality these were not guaranteed and depended on a “lucky draw”, which was not clearly explained beforehand.

Another point is the itinerary planning. Most of the itinerary had to be planned by ourselves, and there were quite a lot of empty time slots without much advice or suggestions from the agency.

That said, there were also some positive points. All the accommodations arranged were good and the breakfasts were great. In addition, the driver was professional and drove in a very stable and safe manner, which made the journey comfortable.

And thanks to Katherine from opts team, to follow up and explained.

JoyParadise 被很多网红 / KOL 大力宣传，感觉有点被过度包装，所以一开始的期待其实蛮高，但整体体验没有完全达到预期。

销售回复速度比较慢。可以理解销售人员可能也需要带团，但在确认细节时沟通会比较不方便。

另外，宣传册里提到的一些福利，例如 美甲和美发服务，实际上 并不是一定有，而是要靠“幸运抽奖”，这一点在一开始并没有说明得很清楚。

还有 行程规划方面，很多行程基本上是 我们自己安排的，而且行程中有不少空档时间，也没有得到旅行社太多建议或推荐。

不过也有值得称赞的地方：安排的住宿整体都不错，早餐也很好。 另外 司机的驾驶技术很稳，也很安全，让整个旅程比较安心。

(Translated by Google)
JoyParadise seems a bit overrated and heavily advertised by celebrities/KOLs, which created high expectations for us initially.

The reply from the sales team was quite slow. We understand that the salesperson might also be busy leading tours, but it still made communication and confirmation of details a bit difficult.

The brochure mentioned several benefits such as manicure and hair salon services, but in reality these were not guaranteed and dependent on a “lucky draw”, which was not clearly explained beforehand.

Another point is the itinerary planning. Most of the itinerary had to be planned by ourselves, and there were quite a lot of empty time slots without much advice or suggestions from the agency.

That said, there were also some positive points. All the accommodations arranged were good and the breakfasts were great. In addition, the driver was professional and drove in a very stable and safe manner, which made the journey comfortable.

And thanks to Katherine from opts team, to follow up and explained.

JoyParadise is used by many internet celebrities/KOL The promotion was extensive, almost over-packaged, so initial expectations were quite high, but the overall experience didn't fully meet them.

Sales response was slow. While I understand sales staff may also be leading tours, it made communication difficult when confirming details.

Furthermore, some benefits mentioned in the brochure, such as manicures and hair services, weren't actually guaranteed; they were only available through a "lucky draw," which wasn't clearly explained initially.

Regarding itinerary planning, we essentially arranged much of the itinerary ourselves, with significant gaps in the schedule, and received little advice or recommendations from the travel agency.

However, there were commendable aspects: the accommodations were generally good, and the breakfasts were excellent. Additionally, the driver's driving skills were steady and safe, making the entire trip relatively worry-free.

我们于 2026年2月13日 – 2026年2月20日 参加贵公司的北海道自订行程团，一共 14位成人和2位小孩。整体行程中既有好的体验，也有一些服务方面的情况，希望如实向贵公司反映。

首先，接机导游李佳 的服务非常好。从机场到市区的途中，她主动介绍北海道的基本情况、当地特色，以及一些推荐的美食和景点。整体安排顺利，我们也很感谢她的照顾。

接下来几天的行程由导游大北带领。整体过程中，我们感觉实际服务内容与我们对包车导游的预期有一些差距。

行程开始后，导游多次表示我们第一天的自订行程安排不太合适，并不断介绍他自己设计的额外行程，希望我们改去他的安排。在沟通过程中，导游多次对原本的行程表达负面评价，但对景点本身的介绍相对较少。

第一天我们安排了 旭山动物园，主要是为了观看 11点开始的企鹅散步。由于午餐时间已经预订，我们在观看完企鹅散步后不到12点就需要离开前往餐厅，因此实际可以参观其他动物的时间不到半小时。当天导游将我们带到企鹅散步地点后便自行回到入口处等候。

另外，当天也出现导游不清楚儿童可以免费进入动物园的情况。

午餐后前往 富田农场，停留时间不到30分钟。导游表示该景点“没有太多可以看的内容”，因此安排较短时间停留。整个过程基本没有景点介绍。

前往 森林精灵露台 时，停车场距离入口需要步行一段路。我们团里有 4位长者和2位小孩，但导游在带路时没有根据团队整体速度进行协调，一些成员需要自行跟上。到达入口后，导游便返回巴士休息。

第二天和第三天的情况也类似。导游多次表示我们的行程安排不好。例如在 小樽运河 的行程中，原本只安排短暂停留拍照。当我们希望到附近商店街或其他景点走走时，才增加一些时间。

在购物方面，导游会积极推荐一些他认识的店家购买商品，但在其他景点的介绍则比较简单。

第四天因为 大雪天气，我们决定提前结束 支笏湖 行程，并取消原本的 藻岩山，改为前往 狸小路。当时距离包车结束时间仍然很充裕，我们曾询问是否可以先送部分长者和小孩回酒店休息，再继续行程。但导游表示该安排“不在行程内”，因此未能协助安排，最后我们只能自行送家人回酒店。

送机当天原定 早上9点出发。导游曾建议改为 10点出发，认为机场没有太多可以逛的地方。我们考虑到航班情况，坚持原定时间。

当天实际出发时间约为 9:30。由于前一天暴风雪影响，机场有不少航班延误，旅客也较多。我们办理完托运后时间已经比较紧张，最后没有时间在机场吃早餐，直接前往登机口。

这次行程是包车自订行程，我们对导游服务的基本期待是：
• 协助执行既定行程
• 在景点提供基本介绍
• 根据团队成员情况（包括长者和小孩）适当照顾
• 在合理情况下协助调整行程

我们理解每位导游的工作方式不同，但希望贵公司能了解这次实际的服务情况，以便未来在类似行程中进一步提升服务品质。

(Translated by Google)
We participated in your company's Hokkaido self-guided tour from February 13th to February 20th, 2026, with a total of 14 adults and 2 children. While the overall trip had some positive aspects, there were also some issues with the service, which we would like to honestly report to your company.

Firstly, our airport pick-up guide, Li Jia, provided excellent service. During the journey from the airport to the city, she proactively introduced the basics of Hokkaido, local specialties, and recommended restaurants and attractions. The overall arrangements went smoothly, and we are very grateful for her attentiveness.

The following days' itinerary was led by our guide, Da Bei. Throughout the trip, we felt that the actual service provided differed somewhat from our expectations for a private tour guide.

After the tour began, the guide repeatedly stated that our self-guided itinerary for the first day was unsuitable and kept introducing his own additional itinerary, hoping we would switch to his arrangements. During the communication, the guide repeatedly expressed negative feedback about the original itinerary but provided relatively little information about the attractions themselves.

On the first day, we visited Asahiyama Zoo, mainly to watch the penguin parade starting at 11:00 AM. Because lunch was pre-booked, we needed to leave for the restaurant before noon after watching the penguin walk, leaving less than half an hour for observing other animals. The guide led us to the penguin walk area and then returned to the entrance to wait.

Additionally, the guide was unaware that children could enter the zoo for free.

After lunch, we visited Farm Tomita, with less than 30 minutes allotted. The guide stated that there wasn't much to see at this attraction, hence the short visit. There was virtually no explanation of the sights.

Towards the Forest Spirit Terrace, the parking lot was a short walk from the entrance. Our group included four elderly people and two children, but the guide didn't coordinate the route according to the group's pace, forcing some members to keep up. Upon reaching the entrance, the guide returned to the bus to rest.

The situation was similar on the second and third days. The guide repeatedly stated that our itinerary was poorly planned. For example, the Otaru Canal tour was originally only scheduled for a short stop for photos. More time was added only when we requested to visit the nearby shopping street or other attractions.

Regarding shopping, the tour guide actively recommended shops he knew, but his introductions to other attractions were relatively brief.

On the fourth day, due to heavy snow, we decided to end our Lake Shikotsu trip early and cancel our original plan to visit Mt. Moiwa, opting instead for Tanukikoji instead. We still had plenty of time before the chartered car ended, and we inquired whether we could take some of the elderly and children back to their hotel to rest before continuing the trip. However, the tour guide stated that this arrangement was "not included in the itinerary" and therefore could not assist with it. In the end, we had to take our family back to the hotel ourselves.

The original departure time for the airport transfer was 9:00 AM. The tour guide suggested changing it to 10:00 AM, believing there wasn't much to see at the airport. Considering the flight situation, we insisted on the original time.

The actual departure time that day was approximately 9:30 AM. Due to the blizzard the previous day, many flights were delayed at the airport, and there were many passengers. After checking in our luggage, time was already tight, and we didn't have time to have breakfast at the airport before heading directly to the boarding gate.

This was a self-booked tour with a chartered vehicle. Our basic expectations for the tour guide service are:

• Assist in executing the planned itinerary

• Provide basic introductions at attractions

• Provide appropriate care based on the group members' needs (including the elderly and children)

• Assist in adjusting the itinerary when reasonable

We understand that every tour guide has a different working style, but we hope your company can understand the actual service provided this time so that we can further improve the quality of our service in similar tours in the future.

Based on this experience, we hope the company can review the guiding arrangements for private charter tours to ensure the service standard matches the expectations of such bookings.

我们于 2026年2月13日 – 2026年2月20日 参加贵公司的北海道 自订行程包车团，一行 14位成人与2位小孩。这次旅程整体有好的部分，也有一些服务情况希望如实反映。

首先，接机导游李佳的服务值得肯定。从机场前往市区途中，她主动介绍北海道的基本情况、当地特色以及一些推荐的美食和景点，整体沟通友好且专业，我们对此表示感谢。

不过接下来几天由导游大北带领的行程，与我们对包车导游服务的基本期待存在明显差距。

在行程开始后，导游多次表示我们自订的行程安排不理想，并持续推荐他自己设计的额外行程。但在既定景点方面，实际提供的讲解和介绍较少。

例如第一天的 旭山动物园 行程，我们主要是为了观看 11点开始的企鹅散步。由于午餐时间已经预订，我们在观看完企鹅散步后不到12点就需要离开，因此实际可以参观动物园的时间不到半小时。导游在带我们到企鹅散步的地点后便返回入口处等候。

午餐后前往 富田农场，停留时间不到30分钟。导游表示该景点“没有太多可以看的内容”，因此安排较短时间停留，过程中基本没有景点介绍。

前往 森林精灵露台 时，停车场距离入口需要步行一段距离。我们团队中有 4位长者和2位小孩，但导游在带路时未根据团队整体速度进行协调。抵达入口后，导游便返回巴士休息。

第二天和第三天的行程中，也多次出现类似情况。例如在 小樽运河 的安排中，原本只打算停留拍照。在我们提出希望到附近商店街或其他景点走走后，才增加停留时间。

第四天因为 大雪天气，我们决定提前结束 支笏湖 行程，并取消原定的 藻岩山，改为前往 狸小路。当时距离包车结束时间仍然很充裕，我们曾询问是否可以先送部分长者和小孩回酒店休息，再继续行程。但导游表示该安排“不在行程内”，因此未能协助安排，最后我们只能自行送家人回酒店。

送机当天原定 早上9点出发。导游曾建议改为 10点出发，理由是机场没有太多可逛的地方。我们考虑到航班情况，坚持原定时间。但当天实际 9:30才从酒店出发。由于前一天暴风雪影响，机场旅客较多，我们办理托运后时间已经非常紧张，最后没有时间在机场用早餐就需要直接前往登机口。

这次行程是 包车自订行程，我们对导游服务的基本期待包括：
• 协助执行客户已确认的行程
• 在景点提供基本介绍
• 根据团队成员情况（包括长者与小孩）适当照顾
• 在合理范围内协助调整行程

希望贵公司能够了解此次行程中的实际服务情况，并在未来安排类似行程时进一步提升导游的专业服务与沟通方式。

大家一致认同的是，我们的行程不需要大北导游会比较好一些。

(Translated by Google)
Based on this experience, we hope the company can review its guiding arrangements for private charter tours to ensure the service standard meets the expectations of such bookings.

We participated in your company's Hokkaido self-booked charter tour from February 13th to February 20th, 2026, with a group of 14 adults and 2 children. The trip had its positive aspects, but there are some service issues we would like to honestly reflect.

Firstly, the service of our airport pick-up guide, Li Jia, was commendable. During the journey from the airport to the city, she proactively introduced the basics of Hokkaido, local specialties, and recommended restaurants and attractions. Her communication was friendly and professional, for which we are grateful.

However, the itinerary led by our guide, Da Bei, for the following days fell significantly short of our basic expectations for a chartered tour service.

After the tour began, the guide repeatedly stated that our self-booked itinerary was unsatisfactory and continuously recommended additional itineraries he designed himself. However, he provided very little explanation or introduction to the designated attractions.

For example, on the first day's itinerary at Asahiyama Zoo, our main purpose was to watch the penguin walk, which started at 11:00 AM. Since lunch was already booked, we needed to leave before noon after the penguin walk, leaving us with less than half an hour to actually visit the zoo. The guide took us to the penguin walk area and then returned to the entrance to wait.

After lunch, we went to Farm Tomita, but only had about 30 minutes there. The guide stated that there "not much to see" at this attraction, hence the short visit, with virtually no explanation of the sights.

On the way to the Forest Spirit Terrace, the parking lot was a short walk from the entrance. Our group included four elderly people and two children, but the guide did not coordinate the route according to the group's pace. After arriving at the entrance, the guide returned to the bus to rest.

Similar situations occurred several times on the second and third days. For example, the Otaru Canal was originally only planned for a stop for photos. Only after we requested to visit the nearby shopping street or other attractions was the extended visit time added.

On the fourth day, due to heavy snow, we decided to end our Lake Shikotsu trip early and cancel our planned visit to Mt. Moiwa, opting instead to go to Tanukikoji instead. We still had plenty of time before our chartered car ended, and we inquired if we could send some of the elderly and children back to their hotel to rest before continuing our journey. However, the tour guide stated that this arrangement was "not part of the itinerary" and therefore could not be arranged. In the end, we had to take our family back to the hotel ourselves.

On the day of our airport transfer, we were originally scheduled to depart at 9:00 AM. The tour guide suggested changing it to 10:00 AM, arguing that there wasn't much to see at the airport. Considering the flight schedule, we insisted on the original time. However, we didn't actually leave the hotel until 9:30 AM. Due to the blizzard the previous day, the airport was crowded, and after checking our luggage, we were already very pressed for time, leaving no time for breakfast at the airport before heading directly to the boarding gate.

This was a self-booked chartered tour. Our basic expectations for the tour guide service included:

• Assisting in executing the confirmed itinerary

• Providing basic introductions at attractions

• Providing appropriate care based on the group members' needs (including the elderly and children)

• Assisting with itinerary adjustments within reasonable limits

We hope your company can understand the actual service provided during this trip and further improve the professionalism and communication skills of the tour guides when arranging similar trips in the future.

We all agreed that it would be better if our itinerary didn't require a dedicated tour guide.

Joy paradise安排的行程和酒店都非常不错，让这次的旅行非常愉快。强烈推荐我们的司机小金（金成男）！这趟日本旅行七八天的行程他都非常认真负责。每天车内都保持得很干净整洁，垃圾都会及时清理，让人坐车很舒服。
小金也非常贴心，经常主动下车帮我们带路、帮忙买车票，还会帮我们拍很多合照。开车技术也很好，坐长途车的时候都可以很安心地在车上睡觉。去富士山那天他看到天气特别好，在问过我们的想法之后特地多带我们去了几个拍照视角非常好的地方，让我们拍到了很多很漂亮的富士山照片。非常感谢他！

(Translated by Google)
Joy Paradise arranged a fantastic itinerary and hotels, making this trip incredibly enjoyable. I highly recommend our driver, Xiao Jin (Jin Chengnan)! He was extremely attentive and responsible throughout our seven- or eight-day trip to Japan. He kept the car spotless every day, promptly removing any trash, making the ride very comfortable.

Xiao Jin was also incredibly thoughtful, often getting out of the car to help us find our way, buy tickets, and take lots of photos for us. His driving skills were excellent; we could even sleep soundly on long bus rides. On the day we went to Mount Fuji, seeing the exceptionally good weather, he took us to several locations with fantastic photo opportunities after asking our preferences, allowing us to capture many beautiful pictures of Mount Fuji. We are very grateful to him!

We had a good time during our trip in Japan.
From the moment we landed in Narita airport, our driver cum tour guide, Meng was there to meet us. He's cheerful, helpful & friendly. He's knowledgeable and attentive to
to our enquiries eg where to eat and recommendation of food.
We've a smooth journey throughout as the itinery was well planned and timing according to schedule.

Thank you Joy Paradise well organised our tour to Mt. Fuji - Takayama - Shirakawa go - Tokyo and let us have a wonderful experienced trip being guided by you driver and tour guide Meng, he is a very helpful guy, friendly, be patient, careful, responsible, politely, punctual, sharing his thoughts, advices and experiences a long our journey, highly recommended Meng for other tourist if you have a plan travel to Japan.

Besides, we greatly appreciate Meng recommended us the local Japanese fruits/foods from Fuji/Takayama morning market, very delicious with reasonable price, we really enjoy our eating over there, he bring us to taste the fresh seafood of raw salmon, unagi etc. Give us goodmemories of delightful trip to Japan.

Our Group visited Mount Fuji area otw to Shirakawa Go , Takayama and others.We have a relaxed and enjoyable time even though the weather is not favourable.Our tour travel cum guide Meng is very helpful, friendly , patient and responsive to our needs. He helps to translate when we needed & recommends places to eat ,buy & place of interest to visit & other minor things too. One of the best guides we have encountered so far. Will recommend J Paradise to anyone who wants to arrange Japan private tours in future for good service & flexible itinerary.

这是我第二次参加 Joy Paradise 的包车服务, 我选了机场来回接送还有3天的东京, 富士山, 合掌村包车游, 真的是非常方便, 也不用烦。时间由我们控制, 喜欢的景点想逗留久点都可以, 不像一些赶鸭似的行程. 还有我们的帅哥司机Ah Meng, 日本华侨, 他服务周到, 准时, 有问必答, 也介绍很多美食又便宜又好吃的给我们, 非常感谢他. 我给他5星好评。

(Translated by Google)
This was my second time using Joy Paradise's chartered car service. I chose the airport transfer and a 3-day tour of Tokyo, Mt. Fuji, and the Gassho-zukuri village, which was incredibly convenient and hassle-free. We controlled the time; we could spend as much time as we wanted at our favorite spots, unlike some rushed itineraries. Our handsome driver, Ah Meng, a Japanese-Chinese, was also excellent. He was attentive, punctual, and always answered our questions. He even recommended many affordable and delicious restaurants. I'm very grateful to him. I give him a 5-star rating.

很喜欢她们的安排，都很用心，都会先咨询我们想要去的地方和体验，而且司机也很细心，带我们去很美的风景，会给我们知道日本的历史，也很耐心等待我们，帮我们解决语言问题😍😍 一级棒，超建议我们的Driver 李建彬先生，他真的很好，也接受我们临时转场，态度也是很好，我会再找这家公司去旅游🙌🙌🙌🙌

(Translated by Google)
I really loved their arrangements; they were very thoughtful. They always asked us about the places we wanted to visit and the experiences we wanted to have. The driver was also very attentive, taking us to beautiful scenery, sharing Japanese history, and patiently waiting for us. He even helped us with the language barrier! 😍😍 Absolutely fantastic! I highly recommend our driver, Mr. Li Jianbin. He was truly wonderful, even accepting our last-minute change of plans, and his attitude was excellent. I would definitely use this company again for my travels! 🙌🙌🙌🙌

强烈推荐这一家。真的很细心，又有耐心。司机驾驶很安全而且又幽默。让整个旅程很快乐。☺️☺️☺️感恩 Lee San ，他真的很棒👍👍👍

(Translated by Google)
Highly recommend this company. They were incredibly attentive and patient. The driver was safe and humorous, making the whole trip very enjoyable. ☺️☺️☺️ Thank you Lee San, he was truly amazing! 👍👍👍

@⁨~李建彬♥JoHnny B LoveI⁩ 㥻恩您这8天的带我们的去日本之旅💙您也细心的讲解每个地方💙
有您在，路途都变成了风景💙
谢谢您真的很感恩 遇见您💙
这次的日本之旅太开心了💙我们现在要回国💙
下次在见💙
From:马来西亚(Henry)

(Translated by Google)
@~李建彬♥JoHnny B LoveI Thank you so much for taking us on this 8-day trip to Japan! 💙 You also explained every place so carefully! 💙 With you by our side, the journey itself became a beautiful sight! 💙 Thank you so much, I'm truly grateful to have met you! 💙 This trip to Japan was so much fun! 💙 We're heading home now! 💙 See you next time! 💙

From: Malaysia (Henry)

@⁨~李建彬♥JoHnny B LoveI⁩ 感谢lee，这几天的照顾，让我们安心出游，安全提醒，您的细心装满了回忆和不舍，
希望下次还能让你带我们去游玩。最重要上山驾车技术，还是一流 🤣🚩
让我们全程安全睡觉，安全抵达。司机永远都是很重要，你还是司机+导游，5星给您‼️下次再介绍给您们
@⁨CSwong - 日本私人行程规划师⁩ @⁨Dollar - Senior OP (Joy Paradise)⁩ 感恩这两位 神速回复和用心。
旅程很好，地点很棒，服务一流。
第一次体验就爱上了，迫不及待下一个trip也要交给你们安排。自动提醒和细心关心 成为了很重要的服务核心，让人安心出游之一。感恩半年前就开始的安排。。还一直跟进和满足我的要求。
期待下一个合作之旅😘
Joy Paradise, really joy...

(Translated by Google)
@~李建彬♥JoHnny B LoveI Thank you, Lee, for taking such good care of us these past few days. Your safety reminders and thoughtfulness filled us with memories and made us reluctant to part.

We hope you can take us on another trip next time. Most importantly, your driving skills uphill are still top-notch! 🤣🚩

You ensured we slept safely throughout the trip and arrived safely. A driver is always crucial, and you were both driver and guide – 5 stars for you!! We'll definitely recommend you again next time.

@CSwong - Japan Private Trip Planner @Dollar - Senior OP (Joy Paradise) Grateful to both of you for your prompt replies and dedication.

The trip was great, the location was fantastic, and the service was first-class.

I fell in love with it at first sight and can't wait to have you plan my next trip. Your automatic reminders and attentive care were key to our safe travels. Grateful that the arrangements started half a year ago, and you continued to follow up and meet my requests.

Looking forward to our next collaborative trip! 😘

Joy Paradise, really joy...

特别感谢我们在东京的司机劉LIU大哥——他非常专业、准时且全程彬彬有礼。他也安全驾驶，耐心满足我们的各种要求，让我们感到舒适安心。他丰富的当地知识和沉稳与贴心的态度为我们的旅程增添了更多价值与安全感。
行程安排周密，我们得以自由探索，并在整个旅程中感到安全。尽管我们出发时正值地震前夕，但一切都处理得井然有序。多花一点钱，换来充裕的时间和精力享受旅程，而不是匆忙奔波、担心交通安排，这绝对物超所值。

我们在东京之旅中与马来西亚Joy Paradise Holidays Sdn Bhd合作。从行程安排，保险，沟通，抢票环节有点失望🙂

(Translated by Google)
A special thank you to our driver in Tokyo, Mr. Liu—he was incredibly professional, punctual, and courteous throughout the trip. He drove safely and patiently met all our needs, making us feel comfortable and at ease. His extensive local knowledge and calm, considerate attitude added even more value and security to our journey.

The meticulously planned itinerary allowed us the freedom to explore and feel safe throughout the trip. Although we departed just before the earthquake, everything was handled smoothly. Spending a little more money for ample time and energy to enjoy the trip, rather than rushing around and worrying about transportation, was absolutely worthwhile.

We partnered with Joy Paradise Holidays Sdn Bhd in Malaysia for our Tokyo trip. We were a little disappointed with the itinerary planning, insurance, communication, and ticket booking process. 🙂

服务很好看。孟司机

(Translated by Google)
The service was excellent. Driver Meng

⭐️⭐️⭐️⭐️⭐️⭐️ 啊孟
这次旅程真的非常开心，也非常感谢您一路上的细心照顾与贴心安排。因为有您的专业讲解和耐心带领，让我们对每个景点都有更深入的了解，也让整个行程轻松又顺利。

谢谢您一路的付出与用心，让我们留下了很多美好的回忆。能够遇到您这么好的导游，是我们这趟旅程的幸运✨✨

(Translated by Google)
⭐️⭐️⭐️⭐️⭐️⭐️ Ah Meng

This trip was truly wonderful, and we are so grateful for your meticulous care and thoughtful arrangements throughout the journey. Your professional explanations and patient guidance allowed us to gain a deeper understanding of each attraction, making the entire trip easy and smooth.

Thank you for your dedication and hard work; you've created so many wonderful memories for us. We were so lucky to have such a wonderful guide! ✨✨

非常好的体验。谢谢负责人Sin Tat。
出发前我们的安排一直在改动，Sin Tat一直很负责的为我们调整行程，也很耐心的为我们讲解行程中的各种细节。
在日本接应我们的司机也十分友好，出发时都会很清楚的告诉我们出发的地点，和需要的时间，也记得我们之前敲定的行程。如果是旅游景点的话，在到达前她都会大略讲解景点的特点，典故，还有能做什么，确认我们逗留的时间，还有上车的地点。只要提早几分钟通知，她都很快出现。回酒店前，她都会确认明天的行程。驾车很稳定，而且准时！虽然包车一天只有10小时，可是能配合我们的很早或者较迟出发的行程👍🏻附上我们跟司机的合照。
Joy Paradise提供给我们的旅店虽小，可是干净，安静，离附近的车站也不远，free and easy day出行很方便。

(Translated by Google)
A very good experience. Thank you to the person in charge, Sin Tat.

Our plans kept changing before departure, and Sin Tat was very responsible in adjusting the itinerary for us, patiently explaining all the details.

The driver who picked us up in Japan was also very friendly. She clearly told us the departure point and the time required before departure, and remembered our previously agreed-upon itinerary. For tourist attractions, she would briefly explain the features, history, and activities before arrival, confirming our stay time and pick-up point. She always appeared quickly if we notified her a few minutes in advance. Before returning to the hotel, she would confirm the itinerary for the next day. She drove very steadily and was punctual! Although the chartered car was only for 10 hours a day, she was able to accommodate our early or late departures. 👍🏻 (Attached is a photo of us with the driver.)

The hotel provided by Joy Paradise was small but clean, quiet, and not far from the nearby station, making it very convenient for getting around on a free and easy day.

谢谢刘姐一路上的照顾，期待下次见面！

(Translated by Google)
Thank you, Sister Liu, for taking care of me along the way. I look forward to seeing you again!

very happy to have joy paradise help us to plan the trip in Hokkaido especially the driver 于姐is nice and friendly

很满意的包车自由行！ 谢谢Joy Paradise 🙏 特别推荐负责接送我们的Doris⭐️⭐️⭐️！很friendly,又贴心❤️ 完全是保姆级司机导游💯

(Translated by Google)
A very satisfying private car tour! Thank you Joy Paradise 🙏 A special recommendation for Doris ⭐️⭐️⭐️, who was in charge of picking us up and dropping us off! Very friendly and considerate ❤️ A truly nanny-level driver and tour guide 💯

一家四口私人团去北海道，体验感很好哦。 我们一家在北海道受到热情的招待，谢谢各位司导，陈燕，张辉和小步。尤其是陈燕姐，真的很谢谢你一路的介绍让我们更加了解北海道当地的生活！也很感谢Joy paradise的Beverly耐心和热情，在旅行前帮助我们很多

(Translated by Google)
Our family of four had a wonderful private tour to Hokkaido! We received a warm welcome and thank you to our drivers, guides, Chen Yan, Zhang Hui, and Xiao Bu. Especially thank you, Chen Yan, for your insightful explanations throughout the trip that helped us better understand local life in Hokkaido! We are also very grateful to Beverly from Joy Paradise for her patience and enthusiasm; she provided us with a great deal of assistance before the trip.

We had a wonderful experience with Joy Paradise as our trip organiser. The whole itinerary was very well arranged, smooth, and stress-free from start to finish. Everything was organised properly, and we could truly enjoy our trip without worrying about logistics.

Special thanks and highest rating to our driver and tour guide, 飯澤宏美. She was extremely helpful, professional, and friendly throughout the journey. She shared a lot of useful local tips and recommended many great local food spots that we would never have discovered on our own. Her knowledge and dedication really made our trip more meaningful and enjoyable.

Highly recommended Joy Paradise for anyone looking for a well-organised and memorable trip!

这次的旅行体验真的太棒了！整个行程安排得非常丝滑。特别要称赞导游鲨鲨！一路上服务特别细心，解答问题也超级有耐心，很多我们没想到的细节她都替我们考虑到了。因为有鲨鲨在，整个旅程变得特别轻松愉快，完全是保姆级的服务。真心推荐大家找鲨鲨，绝对不虚此行！

(Translated by Google)
This trip was absolutely fantastic! The entire itinerary was meticulously planned. A special shout-out to our tour guide, Shark! She was incredibly attentive throughout, answered all our questions with amazing patience, and even considered many details we hadn't thought of. With Shark by our side, the whole trip was so relaxed and enjoyable – she provided truly nanny-level service. I highly recommend hiring Shark; it's definitely worth the trip!

这次的旅行真的太完美了！全程都非常省心顺利。尤其要实名表扬导游鲨鲨！不仅驾驶稳重、行程把控得特别好，最重要的是服务非常细心，性格也超有耐心。因为有了鲨鲨，我们的这段旅程变得特别轻松愉快，留下了很多美好的回忆。给鲨鲨五星好评，真心推荐！

(Translated by Google)
This trip was absolutely perfect! Everything went incredibly smoothly and without any hassle. A special shout-out to our tour guide, Shark! Not only was she a steady driver and managed the itinerary exceptionally well, but most importantly, she provided incredibly attentive service and was incredibly patient. Thanks to Shark, our trip was so relaxing and enjoyable, leaving us with so many wonderful memories. Five stars for Shark! Highly recommended!

5* Service! Joy Paradise Saved Our Trip and Made Hokkaido Unforgettable
"Our group of eight from Penang just returned from a 15-day tour of Hokkaido with Joy Paradise, and we cannot recommend them highly enough.
Above and Beyond Crisis Support:
The true test of a tour company is how they handle the unexpected. When our flight from New Chitose to Haneda was cancelled at the last minute, we were stranded. We contacted our consultant, Mr. CS Wong, who acted immediately. He and the team lead, Ms. Zi Ying, arranged emergency hotel stays and transport back to Sapporo for our group. They spent the next two days reorganizing all our flights and logistics to ensure we got home to KL and finally to Penang safely. Their support turned a potential nightmare into a stress-free extension of our holiday.
The Planning Stage:
During the planning, Mr. CS Wong was knowledgeable, patient, and opens to all our suggestions. His valuable input helped us build a package that perfectly matched our group's needs.
Our Driver (Endo-san):
Our driver, Mr. Endo-san, was a highlight of the trip. He took such good care of us, was always open to discussion, and helped us find the best spots for snowshoeing and snowmobiling. He also suggested amazing local restaurants for lunch and dinner that we never would have found on our own.
Accommodations:
The hotels selected by Joy Paradise exceeded our expectations. They were centrally located, featured ample facilities, and provided excellent service. The breakfasts and dinners included were absolutely tasty!
Thank you to the whole team at Joy Paradise for a seamless and memorable 15 days. The level of services provided differentiates a good company from a truly great one.
If you are planning a trip to Hokkaido, look no further than Mr. CS Wong and team lead.

北海道 真的超级好玩 风景超级漂亮
体验感100分！
我们遇到的杨静美女 真心觉得 超级好
是去旅行那么多国家最难忘的 司机导游
帮我们拿行李 带我们去吃当地好吃的美食
一直非常热情帮我们拍照
照顾我们的安全
大家去日本北海道 一定要找 杨静 美女！！！

(Translated by Google)
Hokkaido was absolutely amazing! The scenery was stunning!

A 100% experience!

Our driver and guide, Yang Jing, was truly wonderful.

She was the most unforgettable driver and guide I've ever had in all my travels.

She helped us with our luggage, took us to eat delicious local food, and was incredibly helpful in taking photos for us.

She took care of our safety. Everyone who goes to Hokkaido, Japan, you absolutely must find Yang Jing!!!

遇到北海道最好的女司机!!
👍👍飯澤宏美💪💪
服务一流，又比男人更体贴
体力也是嘎嘎的强，不输男人
颠覆我的认知
介绍的餐厅好好吃，cp值超高

(Translated by Google)
Met the best female driver in Hokkaido!!

👍👍 Hiromi Iizawa 💪💪 Excellent service, even more considerate than men. Her stamina is also amazing, no less than a man's.

She completely changed my perception. The restaurant she recommended was delicious, and the value for money was incredible.

这次选择日本私人定制团，整体体验真的超出预期，非常感谢 Joy Paradise 以及 Team Planner Dollar & Cs Wong 从前期规划到整个旅程中的用心安排。行程在出发前就已经沟通得非常清楚，也会根据我们的喜好不断调整，让旅程更贴近我们想要的节奏。

特别要感谢司机 李仟勇，每一天都会提前和我们确认行程安排，并给予非常专业又实用的建议，告诉我们哪些景点适合怎么走、什么时间去最舒服，也会贴心地帮我们规划路线、安排时间，还推荐了很多当地人才知道的美食，让整个旅程更加丰富。

整个旅程下来最大的感受就是轻松和自在，完全不会被时间追着跑，也不会为了赶行程而感到疲惫。想去的地方都可以灵活调整，走到哪里、停到哪里，真正做到私人定制团的自由度，让我们可以好好放慢脚步，享受当下的风景与旅行的乐趣。

这是一趟让人感到安心、省心又非常舒服的日本旅行体验，无论是第一次来日本，还是想要更深入体验的朋友，都非常推荐选择 Joy Paradise 的私人定制团，真的值得 ⭐⭐⭐⭐⭐

(Translated by Google)
This private customized tour to Japan truly exceeded my expectations. I'm incredibly grateful to Joy Paradise and Team Planners Dollar & Cs Wong for their meticulous planning and arrangements throughout the entire trip. The itinerary was clearly communicated before departure and was continuously adjusted to suit our preferences, ensuring the journey followed our desired pace.

Special thanks to our driver, Li Qianyong, who confirmed the itinerary with us every day in advance, providing incredibly professional and practical advice. He advised us on which attractions to visit, how to get there, and the most comfortable times to go. He also thoughtfully planned our routes and time, and recommended many local delicacies, enriching the entire trip.

The biggest feeling throughout the trip was relaxation and freedom. We weren't rushed or exhausted from trying to keep up with the schedule. We could flexibly adjust our itinerary, stopping wherever we wanted, truly embodying the freedom of a private customized tour. This allowed us to slow down and enjoy the scenery and the joy of travel.

This was a reassuring, hassle-free, and incredibly comfortable travel experience in Japan. Whether it's your first time visiting Japan or you're looking for a more immersive experience, I highly recommend Joy Paradise's private customized tour. It's truly worth it! ⭐⭐⭐⭐⭐